FAQ – Chandelier Home & Interior

ORDRER

Betaling og sikkerhed

Levering

Returnering

Produktgaranti

Gavekort

Ordre

Webshop ordrer Webshop ordrer

Når du afgiver en ordre i webshoppen, sender vi dig automatisk en ordrebekræftelse, hvorefter din ordre pakkes og sendes fra enten vores lager i København / Sjælland eller et eksternt lager inden for Europa.

Hvordan afgiver jeg en bestilling på specielt produceret vare? Hvordan afgiver jeg en bestilling på specielt produceret vare?

Send os en email med dine ønsker omkring farve, stof eller størrelse. Send os eventuelt et billede af din inspiration, og vi vender tilbage med et visuelt forslag og muligheder for at imødekomme din vision.

Hvordan bestiller jeg indretning? Hvordan bestiller jeg indretning?

Send os en email omkring jeres ønsker eller drømmevision. Vedhæft gerne jeres inspirationsbilleder og eventuelt størrelse/planløsning af det rum/hus, som I ønsker indretningshjælp til. Så vender vi tilbage med et visuelt forslag for at imødekomme jeres vision.

Uanset om I leder efter et helt nyt look eller blot trænger til et løft i indretningen, er vores professionelle interiørstylist her for at hjælpe jer med at opnå jeres drømmevision og skabe et hjem, der er indrettet, så det passer til jeres livsstil og afspejler jeres personlighed, med fokus på helhed, æstetik og komfort.

Hvordan kan jeg betale for min ordre? Hvordan kan jeg betale for min ordre?

Alle priser er inklusiv 25% moms.

Betalingsmetoder på vores webshop:

Visa
ApplePay
GooglePay
Master Card
Anyday
ViaBill
Bank overførsel

Ved bank overførsel, brug venligst nedenstående oplysninger:

INTERIØR DESIGN GROUP APS
Reg nr: 2141, Konto nr: 6899206221
IBAN: DK90 2000 6899 2062 21
Swift: NDEADKKK

Angiv venligst ordrenummer på betalingen.

Ved Anyday delbetaling:

Anyday betalingsmulighed er tilgængelig for køb på 300,- DKK eller mere. Når du vælger at betale med Anyday, trækker vi den første betaling, når din vare afsendes. Efterfølgende vil du betale en månedlig ydelse den sidste hverdag i hver måned. Antallet af månedlige ydelser starter fra fire måneder, som er rentefri, og kan variere afhængigt af din valgte betalingsplan. Betalingsplaner udover fire måneder kan være underlagt renter. Størrelsen på hver ydelse bestemmes af din ordres samlede beløb, din valgte flexydelse og den specifikke betalingsplan, du har valgt. Husk, at hvis du betaler alle rater til tiden inden for den rentefri periode, påløber der ingen renter eller gebyrer. Skulle du returnere dit køb, vil din aftale med Anyday automatisk blive annulleret. Yderligere detaljer og vilkår for brug af Anyday kan findes her: https://da.anyday.io/terms-conditions/shopper

Reservation af beløb
Når du betaler med et betalingskort eller MobilePay, bliver beløbet reserveret med det samme.
Vi tager ikke kortgebyrer. Du kan læse mere om reglerne for dit specifikke kort hos din kortudsteder.

Hvordan ved jeg om min ordre er gået igennem? Hvordan ved jeg om min ordre er gået igennem?

Når du afgiver en ordre i webshoppen, sender vi dig automatisk en ordrebekræftelse, hvorefter din ordre pakkes og sendes fra enten vores lager i København / Sjælland eller et eksternt lager.

Hvordan sporer jeg mine ordre? Hvordan sporer jeg mine ordre?

Vi sender dig en email med et sporingslink eller leveringsinformation om den aftalte leveringsdato og tidspunkt.

Levering

Hvor kan jeg se jeres leveringstider? Hvor kan jeg se jeres leveringstider?

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Frequently asked question Frequently asked question

Share details about your shipping policies, item returns, or customer service.

How much does it cost? How much does it cost?

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Is there free shipping? Is there free shipping?

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Frequently asked question Frequently asked question

Share details about your shipping policies, item returns, or customer service.

Do you ship internationally? Do you ship internationally?

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Do you ship to my area? Do you ship to my area?

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Frequently asked question Frequently asked question

Er møblerne samlet ved levering?

Betaling og sikkerhed

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments? Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store? Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

What forms of payment do you accept? What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Produktgaranti

Do you offer warranty for your products? Do you offer warranty for your products?

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

Do you offer extended warranty? Do you offer extended warranty?

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

How much does extended warranty cost? How much does extended warranty cost?

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returnering

Do you offer refunds? Do you offer refunds?

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

How long after I complete a purchase can I ask for a refund? How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within a month after the purchase is made.

How much can I get refunded? How much can I get refunded?

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

Who pays the shipping costs in the case of a refund when the order doesn't have free shipping? Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

Who pays the shipping costs in the case of a refund when the order has free shipping? Who pays the shipping costs in the case of a refund when the order has free shipping?

When an order includes free shipping, only the cost of the return shipping is handled by the customer.